Many Enterprises have been utilizing ITIL (IT Infrastructure Library) and ITSM (IT Service Management) for a long time and some people question – with the DevOps movement is ITIL and ITSM still relevant? Is there a way to harmonize or modernize ITIL practices with DevOps practices? In this interview I did with Gene Kim, he answered some of these questions along with the role he can see Ops playing in this new world. Although there are different opinions here, Gene Kim, myself, and Nathan Lasnoski believe it is possible to have a better together story with ITIL, ITSM, and DevOps.  You have to be careful though, because ITIL/ITSM has the possibility to have a detrimental effect if you don’t modernize your practices and/or culture. If you want to dive deeper on learning what this looks like and how to improve, I recommend these resources:

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